Chief Digital & Technology Officer

PHDV LT · London, London, City of
Department PHDV LT
Employment Type Employee (Full-Time)
Minimum Experience Executive

Why Pizza Hut?


We love pizza. We eat it a lot. And we’re proud of it. We offer flexibility to work where and how you want and we’ve got great people here as a result! With the backing & finance of the Yum! family; the world’s largest restaurant company (nearly 43,000 restaurants in over 140 countries including brands like KFC & Taco Bell) we are revolutionizing the way Franchise businesses manage their digital business. 


We want to make it easy to get the best pizza and digital is at the core of this drive. We are committed to building innovative digital solutions and providing our customers with an exceptional experience. From building a world-class platform to developing clean mobile experiences - we are pushing the boundaries to ensure we are a source of innovation. Adopting the best technology, and a customer first approach in design, we are building something truly transformational for the entire delivery sector. We are always looking for exceptional talent to join us on our journey.


With more than 1,500 stores across the UK and Europe, the Pizza Hut Europe business unit is headquartered across a Restaurant Support Centre (“RSC”) in St Albans plus a London base in Islington, and leads the Pizza Hut brand in more than 25 countries with c. 130 franchisees. It is a growing business with plans over the next five years to achieve explosive growth, significantly increasing the number of restaurants in the region. Given the franchise nature of the business, Pizza Hut Europe offers the entrepreneurial dynamism of a start-up, combined with the commercial strengths of a well-established business.  The UK delivery business makes up almost 50% of PH Europe’s sales, with over 80% orders coming online.  In addition to our ecommerce platform (run by PH Digital Ventures), we have recently introduced a new ePoS alongside driver tracking and other tools and systems intended to make the customer experience easy.

Chief Digital & Technology Officer


We are looking for a Chief Digital & Technology Officer for our UK delivery business, with proven track record in leading digital transformation and directing complex projects, to be part of a fun, fast paced and supportive culture, where all our success comes from our belief in people and investing in our top talent.


As an established digital leader, you will have the skills to influence at every level, imparting your digital knowledge and skills in a constructive, empowering, and collaborative way. You will be responsible for leading and developing the Technology team. As a member of the Senior Leaders Team, you will be working closely with stakeholders within the business unit, functional Senior Leaders and our franchise community. Your goal will be to drive growth and strategic renewal by helping us complete our digital transformation, ensuring the overall tech stack works seamlessly for the benefit of the customer and the teams in store.  You will focus on creating new value through the smart use of digital tools, platforms, technologies, services, and processes.

What you’ll do:


Capability Building, Leadership & Direction

  • Provide direction, leadership, and coaching to both permanent and contractor expertise within the Technology team, focusing on functional goals delivery as well as people capability building
  • Hold self and team to high standards at all times, and be proactive in identifying, assessing and mitigating strategic risks when teams are balancing time and quality.
  • Build awareness across the business and franchise community on technology projects, and technology enablement of other projects initiatives, which includes but is not limited to awareness on Technology strategy, projects and integration with the business’ objectives.
  • Ensuring RSC, Franchise partners and key vendors have the resources and know-how to successfully execute and deliver within their teams.

Technology Strategy & Leadership

  • Sets out the enterprise strategy for technology and defines the future releases, accounting and balancing business drivers, supplier roadmaps, project dependencies and technical constraints.
  • Directs the planning and execution of release plans, facilitating the coordination the relevant suppliers – internal and external – and is accountable for the communication of this to all stakeholders.
  • Be accountable for the direction, design and implementation of policies across infrastructure to provide working technology systems in line with corporate standards.
  • Accountable for the establishment and management of the relevant budgets across the Technology teams.
  • Accountable for strong configuration management and version control disciplines being in place across the Technology team.
  • Determines the structures and resourcing across Technology in partnership with HR & Finance.
  • Coordinates the subject matter expertise to direct or support analysis of data to diagnose issues or determine enhancements.
  • Be accountable for the overall Technology strategy documentation.
  • Sets the strategies and advocate with business and Technology representatives on controlled releases.
  • Sets the Technology team plans and schedules and be accountable for reporting on progress, risks, issues and sets direction on delivery to time, quality, and cost.
  • Assure suppliers and where required be prepared to intercede with support from the supporting functions as required.

Ad Hoc Support Items

  • When required direct the troubleshooting and resolution of live issues; be a senior escalation point for Technology issues.
  • When required acts as the Major Incident Director, directing the incident responses and being accountable for maintaining communications in any escalated incident.
  • Some working outside of traditional, core hours may be required, working with the wider teams across Yum, help manage the suppliers and third parties to ensure the systems released across Global Pizza Hut best support the business.

Experience we’re looking for:


  • Extensive experience in technology leadership, ideally in a number of senior roles within E-Commerce or other Fast-paced Tech and Digital Organizations
  • Solid knowledge of development, testing, agile methods, data, integrations service desk processes and protocols.
  • Knowledge and experience covering enterprise and/or solution architecture.
  • A pragmatic planner, able to broker effective agreements between diverse parties.
  • Initiative and drive for self-development beyond company assisted training and mentoring; active in the training and mentoring of others.
  • Relationship-building skills – and ability to gain influence with key stakeholders (such as franchisees) in order to drive data-driven decisions.
  • Strong teamworking ethos that fits the Global Pizza Hut working culture and values.
  • Initiative and drive for self-development beyond company assisted training and mentoring; active in the training and mentoring of others.

Thank You

Your application was submitted successfully.

  • Location
    London, London, City of
  • Department
  • Employment Type
    Employee (Full-Time)
  • Minimum Experience